Return & Refund Policy

At Trade Axis, customer satisfaction is our priority. We strive to provide high-quality products and an enjoyable shopping experience. If you are not completely satisfied with your purchase, our Return & Refund Policy outlines the conditions and process for returning eligible items and requesting a refund.

Return Eligibility

Customers may request a return for eligible items within 30 days of receiving their order. To qualify for a return, the item must be unused, unworn, unwashed, and in its original condition with all original tags, packaging, accessories, and documentation included.

Items that show signs of use, damage caused by the customer, or missing original packaging may not be eligible for a return or refund.

Non-Returnable Items

For health, hygiene, safety, or other reasons, certain products cannot be returned unless they arrive damaged or defective. These may include:

  • Personal care and hygiene products

  • Gift cards

  • Clearance or final sale items

  • Customized or personalized products

  • Digital products or downloadable items

  • Perishable goods, where applicable

Please review the product description before purchasing to determine whether an item is eligible for return.

How to Request a Return

To begin a return, please contact our customer support team with your order number, proof of purchase, and the reason for your return request. If applicable, include photographs showing any damage or defects.

Once your request is reviewed and approved, we will provide return instructions. Items returned without prior authorization may not be accepted.

Return Shipping

Customers are generally responsible for return shipping costs unless the item received is incorrect, damaged, or defective due to our error.

We recommend using a shipping service that provides tracking and insurance, as Trade Axis cannot guarantee receipt of returned packages that are lost during transit.

Refund Process

After we receive and inspect your returned item, we will notify you of the status of your refund. If the return is approved, your refund will be issued to the original payment method used during the purchase.

Please allow 5–10 business days for the refund to be processed after approval. Depending on your payment provider or financial institution, it may take additional time for the funds to appear in your account.

Original shipping charges are generally non-refundable unless the return is the result of our mistake or a defective product.

Exchanges

If you received a damaged, defective, or incorrect item, we will gladly arrange a replacement, subject to product availability. If the requested replacement is unavailable, a refund or suitable alternative may be offered.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or contains the wrong item, please contact us within 48 hours of delivery. Providing clear photographs of the product, packaging, and shipping label will help us resolve the issue as quickly as possible.

We will review your claim and work to provide an appropriate solution, which may include a replacement, exchange, or refund.

Cancellations

Orders may be cancelled before they are processed for shipment. Once an order has been packed or shipped, it cannot be cancelled and must follow the standard return process if eligible.

Contact Us

If you have any questions regarding returns, refunds, exchanges, or the status of your request, our customer support team is happy to assist you. Please contact us using the contact information available on our website, and we will respond as quickly as possible to help resolve your concerns.